Alternative Energy, LLC Reviews

This company doesn’t care for quality they take shortcuts all around and cost me more money for repairs than what it cost for the work on my home. They don’t even have a valid ROC number. THEY ARE NOT LICENSED!! they didn’t cover repairs. I HIGHLY RECOMMEND NOT WORKING WITH THEM! ABSOLUTE GARBAGE.

This guy doesn’t have an roc, he is not liscenced and owes so much money to many local business owners. I advise you not to work with him.

The proprietor of this business is conducting operations without a valid license and employing subcontractors to perform the work. Subsequently, he is collecting payments from customers but failing to compensate the subcontractors.

This company does not have a valid ROC license! They are not paying out their subs and keeping the money from the homeowners. Terrible communication. As a homeowner or sub, I’d think twice before using this company. They owe our company money and refuse to pay. Dishonest and unprofessional.

Beware this contractor subs out all his work to other companies and does bot pay them! He owes us more than $10,000 and has no intent of paying. His exact words were to “get in line for people that are suing him” STAY AWAY!

10 out of 10 hands down! So thankful I chose this company to start my solar journey… I’ve had my system now for almost 3 years, the install went smoothly alternative energy did have to use a sub contractor due to my distance from their headquarters. Even with the added arrangements alternative energy was involved and incredibly helpful every step of the way. The 10/10 mark came when my inverter became non-op and I was producing no solar energy… Alternative energy had the warranty replacement completed in less than 2 weeks! No cost to me, professional customer service! If you’re considering solar choose alternative energy!

7/2023 – We recently had are solar panels removed and reinstalled for roofing work by Alternative Energy and they did a fantastic job. Their customer service exceeded are expectations and would definitely use them again and introduce them to others as well in the future if needed. Rick & Cheryl

Our mini split has made a world of difference in our garage! It is now pleasant to work in the garage when we need to. The sign up process and the install process could not have been easier – it took just under two weeks to get the split delivered and installed. The installers were professional, courteous and very knowledgable. I would recommend Alternative Energy, LLC!

I recently had my solar system removed and reinstalled for roofing work by Alternative Energy and they did a fantastic job. Their customer service exceeded my expectations and would definitely use them again in the future if needed.

Excellent company to work with! They gave us a great price and showed up on time. The quality of work was great! The staff was friendly and had great communication throughout the process. We had our solar system removed for roof work and they put it back on after on the day after the roof was finished.

Bottom line. They damaged my system April 2023 using an unlicensed contractor for a $5000 project. They were contracted to detach / attach 36 panels so the roof could be repaired.

It’s still broken Oct 2023. They blame Sunpower because they haven’t shipped a readily availble (ebay) cable. Sunpower equally bad.

The net-net of the worst part is they broke DOZENS of concrete tiles during the detach and attach process. At least 28 were broken after my roofing contractor finished. That’s verifiable. They took (stole?) them from a stack of 42 the contractor placed in the yard to be picked up later. Concrete tiles are not cheap.

They placed the panels in the yard while they were detached almost two weeks. They collected dust and the dust stuck bcause of the rain. They installed them on the roof in that filthy condition (visible in the photo) which probably accounts for the ~10% reduction in output the last 3 bright sunny days since they were reconnected. Peak output hit 12.9 kWh the week before the detach. Now it tops at 11.5 kWh at a time when it should be increasing.

The panels are misalligned with some visibily (see photo) from the street at 1/2 to 1″ higher. It was not like that before they arrived. No installation in the neighborhood looks this sloppy.

Today they responded to my lengthy email with nothing substantial. They asked for photographs to support my claim! Unbelievable. I’m not their photographer. The proper response to a customer would have been to send over a senior manager to take a look at the work. Better yet, they should have inspected the work Saturday since I already warned them about sloppy work.

They completed the work. Not perfect. Only good enough. I just want them off my roof. Not impressed with how they managed the project and responded to complaints.

Now I’m trying to get Sunpower corporate to respond to a case. Power production is still below what it was before the detach / attach done by Alternative Energy. I asked them to look at reports to see if there’s something wrong. 7 days and no response to my case. They are as bad as AE. No valid explanation whey solar output is reduced after the AE work.

I’m running out of space here. They did not upgrade my mounts. They replace my premium Sunpower supplied mounts shown dumped in a pile in the photos. Why? Don’t know. Maybe they damaged them taking them off. Also a pile of interconnect cables with connectors exposed. Panels stored on the dirt and gravel against my fruit trees. Wonder why they became dirty?

Now you can see. Trusses almost extending into my neighbors yard. Loose screws and hardware just left on te concrete. Yeah. Maybe that’s why you “upgraded” me. This is how they removed and stored my $30K + solar installation. When done for the day, all breaker panels were left open. I can go on and on. Constant contact? A bold lie. There was NEVER a manager from AE onsite. It was a subcontractor. After my complaints nobody came from AE to inspect. Cleaning? It was a kid standing on the peak of the roof with my garden hose hosing off the dirt. They still aren’t as clean as they were after being on the roof a year. He didn’t have proper cleaning supplies. Dude. Just go away. Learn from it.

P.S. Don’t pat yourself on the back and claim service excellence.

You did not make everything right. The panels were not as clean as when removed. I’m not sure the mounts you used are as good as those from the original installation. It does not look as good as original. The panels were somewhat leveled but not to the same standard before the work. I just don’t want you on the roof. And worst of all, I’m working with Sunpower support to figure out why solar production is lower. So if that’s your definition of making everything right, you accomplish that!

UPDATE: Nothing resolved as of 10-3-2023. Complaints to Arizona Attorney General’s office against Alternative Energy LLC in AZ and Sunpower of Texas.

Love the new reviews! Suspicious? Not.

outstanding service in the replacement of an inverter.I will use this business again when needed.

Great people and products. I just got set up with solar for my house through Alternative Energy! It was very easy and they are super helpful and knowledgeable about solar in Arizona. I would highly recommend working with them. Thanks again guys!🙏🏾

Absolutely incredible job! Very thorough work!

Alternative Energy did a first class job on a heater/cooler mini split system for our garage. I called them on a Wednesday and they installed the next Monday. The installers were very competent and business like. Very pleased with the whole situation from start to finish. Great Job. Thanks.

Absolutely loved our experience with Alternative Energy and cannot say enough good things about them. We couldn’t take another summer with our swamp cooler to cool the house and they were able come up with an proposal using mini splits. Not only is it 100x times cooler but we also have individual room cooling. If were not in a room we’re not paying for that room to be cooled. Excellent customer service, pricing, and speed.