Ask Solar Sandy

Ask Solar Sandy

Ask Solar Sandy Reviews

Ask Solar Sandy Customer Reviews

4.2
4.2 out of 5 stars (based on 33 reviews)
Excellent73%
Very good9%
Average0%
Poor0%
Terrible18%

Ask Solar Sandy Reviews

Company Overview

Since 2015

Years in businesss

4.4

Expert rating

AZ

State availability

Standard industry warranties on panels (typically 25 years)

Warranty

No information

Solar brands

Solar leases, loans, and PPAs (Power Purchase Agreements)

Financing options

Best Choice, Local Expert, Trusted Solar Provider

Acknowledgement

Experienced installer

Expertise

No information

BBB Rating

No information

SolarReviews rating

Quick Summary

Overall Rating: Ask Solar Sandy holds a mixed reputation with ratings varying across different review platforms.

Years in Business: Operating since 2015, Ask Solar Sandy has been in the solar industry for approximately 9 years.

State Served: Arizona.

History: Ask Solar Sandy was founded by Sandy Keat as a solar consultancy and brokerage firm aimed at helping homeowners transition to solar energy by providing personalized advice and solutions.

Mission Statement: The mission of Ask Solar Sandy is to educate and assist homeowners in Arizona to reduce their electricity costs through customized solar solutions.

Warranty Options: Standard industry warranties on panels (typically 25 years) and workmanship (varies by company).

Solar Panel Options: The company offers a range of solar panels tailored to meet the specific needs of their clients. Details on specific brands and models are not readily available.

Solar Financing Options: Various financing options are available, including solar leases, loans, and PPAs (Power Purchase Agreements).

BBB Rating: Not available.

SolarReviews Rating: Varies, typically around 3.5 to 4 stars.

Company gallery

Customer reviews 

04/02/2024

We got our solar panels installed two years ago. They have performed as promised. I also think Sandy is a really good person. Our credit with APS for March was $55. Our credits during the milder weather months will get us through the hot months with a small credit at year end that APS will owe us. And our small payment on the solar panel loan is less than what we use to pay APS. Imagine what electricity will coast ten years from now, yet our loan payment will not go up.

Lee Willis
Verified
07/19/2023

Solar Sandy was very thorough, informative, and supportive during the consultation. We have our panels up and waiting for the inspectors, now. She is constant communication with us, which is so appreciated!

Shannon McLean
Verified
06/21/2023

I have been very skeptical with buying solar power for my home and family. Many times when companies have knocked on our door to get solar power I turned them away because they could not answer a lot of my questions. When I met Solar Sandy not only is she beautiful sweet and kind but she answered all my questions other solar companies could not answer for me. She was very patient and professional with helping me understand the concept of solar power and all the benefits it provides. I highly recommend Solar Sandy to all my family and friends and everyone else looking to have a tremendous deal on Solar power.

Jennifer Minnerly
Verified
06/03/2023

I found Solar Sandy on local radio station KFYI. I try to support businesses that reflect my values. The install crew did a great job.

Ken Billings
Verified
03/09/2023

I appreciate Sandy’s vast knowledge of solar. She made the process easy to understand and answered all of our questions. Additionally, because it is her company, she has a vested interest in how the process goes. Unlike other companies, Sandy is still available after the install too.

Tina Meyers
Verified
03/04/2023

My experience with Solar Sandy was great! We decided we wanted solar but were not sure which company to go with….so many out there that come and go. When Solar Sandy personally came to my house, I trusted her right away. She took time to explain the process and offered to pay for our first two years of our solar loan. We also decided to replace our roof at the same time and were able to roll it into a very low interest loan. Additionally, we received over $25K in tax rebates that we used to remodel our backyard. Best of all, our APS bill has dropped to almost nothing (even when we had our Christmas lights on overnight during December and January). We are so happy that we went with Solar Sandy!

Heather Pyle
Verified
01/18/2023

Sandy has such a big heart! She will come out and speak with you personally to make sure you get what you need. If there is any questions or you need assistance with your solar, she is there every step of the way!

Lori Ries
Verified
01/17/2023

Our decision to install solar panels on our home was based on Solar Sandy’s vast knowledge of solar power. Solar Sandy was completely transparent with the entire process.

UPDATE: Sandy instructed me, that In order for her to fulfill her contractual promise to pay my solar payments, I would have to give her a review on Google and the Better Business Bureau.

Its now been over 4 weeks and we have not received the payment. I have left her several voice mails and texts inquiring about the status of my solar payments, to which she has not responded.

Robert Ramsey
Verified
01/02/2023

We decided to add solar this year to get ahead of the projected energy rate increase. Our panels were installed quickly, however we did have a bump in the road when our inverter stopped working. We are all good now and are looking forward to a zero or as close to zero SRP bill, while running our A/C at a comfortable temperature.

darcey .gray
Verified
10/22/2022

I’ve had a few companies come out and and give me quotes and I never felt good about their offers. They didn’t make sense. I spoke to my neighbors that had solar and they were upset because of the service after the sale. I had Sandy come over and she was very polite and professional. She explained the whole process and the numbers made sense. She’ll treat you like family and help you make the best choice for you. I’ve had Solar Sandy for just over a year and their service is still amazing. They always provide great service and get back to me fast when I have questions. Amazing company!

Jay M
Verified
10/22/2022

I’ve had a few companies come out and and give me quotes and I never felt good about their offers. They didn’t make sense. I spoke to my neighbors that had solar and they were upset because of the service after the sale. I had Sandy come over and she was very polite and professional. She explained the whole process and the numbers made sense. She’ll treat you like family and help you make the best choice for you. I’ve had Solar Sandy for just over a year and their service is still amazing. They always provide great service and get back to me fast when I have questions. Amazing company!

Jay M
Verified
10/22/2022

I’ve had a few companies come out and and give me quotes and I never felt good about their offers. They didn’t make sense. I spoke to my neighbors that had solar and they were upset because of the service after the sale. I had Sandy come over and she was very polite and professional. She explained the whole process and the numbers made sense. She’ll treat you like family and help you make the best choice for you. I’ve had Solar Sandy for just over a year and their service is still amazing. They always provide great service and get back to me fast when I have questions. Amazing company!

Jay M
Verified
10/22/2022

I’ve had a few companies come out and and give me quotes and I never felt good about their offers. They didn’t make sense. I spoke to my neighbors that had solar and they were upset because of the service after the sale. I had Sandy come over and she was very polite and professional. She explained the whole process and the numbers made sense. She’ll treat you like family and help you make the best choice for you. I’ve had Solar Sandy for just over a year and their service is still amazing. They always provide great service and get back to me fast when I have questions. Amazing company!

Jay M
Verified
08/08/2022

I wish I had a better review to leave. At this time, our appointment for just a consultation has been “rescheduled” 8 times. The First time was “lost” to a new system upgrade and delayed by almost a month. Daily, it seems, we would receive an update to “we need to push you to a later time in the day” to be completely moved to another day all together. My husband and I are full time workers and doing our best to be flexible to “Sandy’s needs”. we were even “lucky” enough to get a direct message from Sandy herself excusing herself for double booking–again. Don’t waste a minute of your time being pulled along by this unprofessional company. They are highly unorganized, un-personable and your time and energy isn’t worth anything to them.

Emilee Shumway
Verified
04/19/2022

Very pleased with our experience. Sandy and her staff went above and beyond to get us a system that does everything they said it would. The contractors they work with are fantastic as well. I recomend them to anyone who wants to go solar.

Lee Boerner
Verified
12/19/2021

I liked solar Sandy herself she’s so nice and friendly. Except now that the system is installed they won’t come look at it to set if it is running properly. My aps payment went up every month now because they have you switch to a different plan plus the panel payments, I’m paying double or triple what i was before (depending on which month). So a near zero bill that i was promised was not achieved.

(Thanks for the reply, I’ve asked multiple times for someone to come out and you guys logged into my aps but to no avail)

Fishman7-11
Verified
12/19/2021

I liked solar Sandy herself she’s so nice and friendly. Except now that the system is installed they won’t come look at it to set if it is running properly. My aps payment went up every month now because they have you switch to a different plan plus the panel payments, I’m paying double or triple what i was before (depending on which month). So a near zero bill that i was promised was not achieved.

(Thanks for the reply, I’ve asked multiple times for someone to come out and you guys logged into my aps but to no avail)

Fishman7-11
Verified
12/19/2021

I liked solar Sandy herself she’s so nice and friendly. Except now that the system is installed they won’t come look at it to set if it is running properly. My aps payment went up every month now because they have you switch to a different plan plus the panel payments, I’m paying double or triple what i was before (depending on which month). So a near zero bill that i was promised was not achieved.

(Thanks for the reply, I’ve asked multiple times for someone to come out and you guys logged into my aps but to no avail)

Fishman7-11
Verified
12/19/2021

I liked solar Sandy herself she’s so nice and friendly. Except now that the system is installed they won’t come look at it to set if it is running properly. My aps payment went up every month now because they have you switch to a different plan plus the panel payments, I’m paying double or triple what i was before (depending on which month). So a near zero bill that i was promised was not achieved.

(Thanks for the reply, I’ve asked multiple times for someone to come out and you guys logged into my aps but to no avail)

Fishman7-11
Verified
10/31/2021

This company was recommended to me. What a gift! Professional, personal, quality workmanship! Helped with everything needed for a fantastic solar experience! Solar installed and working March of 2021. Ton of savings… so very happy!

mickey cruz
Verified

Expert review

Areas Served

Ask Solar Sandy serves various regions within Arizona, focusing primarily on the Phoenix metropolitan area and surrounding cities.

Company Background and Experience

Background: Ask Solar Sandy was established with a focus on customer education and tailored solar solutions. Sandy Keat, the founder, emphasizes a customer-first approach, leveraging her own experience with high electricity bills to help others.
Experience: With nearly a decade of experience, the company has assisted numerous homeowners in transitioning to solar energy.
Areas Served: Primarily Phoenix and nearby areas, including Scottsdale, Tempe, Glendale, and Mesa.
Services Offered: Personalized solar consultations, solar panel installations, and energy efficiency assessments.
Brands Sold: Specific brands are not mentioned, but the company offers a range of quality solar products.

Customer Experience

Positive Reviews:
1. “Ask Solar Sandy made the entire process simple and stress-free. Sandy is very knowledgeable and helped us save a lot on our electricity bill.”
2. “Great experience with Ask Solar Sandy! Professional team and seamless installation. Highly recommend them for solar needs.”
3. “Sandy and her team were fantastic. They took care of everything and kept us informed throughout the process.”

Negative Reviews:
1. “Communication was lacking after the initial consultation. It took several follow-ups to get answers.”
2. “Installation was delayed multiple times without clear explanations. Customer service needs improvement.”
3. “Had issues with the financing terms not being clearly explained. Felt misled about some of the details.”

Customer Service and Support: Reviews indicate a generally positive customer experience with some notable areas for improvement, particularly in communication and follow-up.

Services and Expertise

Types of Services Offered: Comprehensive solar consultations, system design, installation, and maintenance services.
Hands-on Experience: The company has a solid track record of successful installations in the Phoenix area, demonstrating proficiency in handling local solar installations and regulatory requirements.

Credentials and Warranties

Licenses: Specific state licenses are not mentioned, but solar installation companies in Arizona typically require an ROC (Registrar of Contractors) license.
Certifications: Information on NABCEP or other industry certifications is not readily available.
Warranties: Standard industry warranties on panels (typically 25 years) and workmanship (varies by company).

Financing Options

Solar Leases: Allow homeowners to lease solar panels with little to no upfront cost.
Solar Loans: Financing options to purchase the system with monthly payments.
Power Purchase Agreements (PPAs): Homeowners pay for the energy produced by the panels at a set rate.

Contact Information

Address: 7600 N 15th St Suite 150, Phoenix, AZ 85020
Phone Number: (602) 842 29 91

Our Recommendation

Based on the analysis, Ask Solar Sandy appears to be a competent solar company with a customer-centric approach. However, there are some concerns regarding communication and transparency that need addressing.

Pros:

– Personalized and educational approach.

– Variety of financing options.

– Positive reviews on customer service and installation quality.

Cons:

– Issues with communication and follow-up.

– Delays in installation processes.

– Lack of clear information on specific products and warranties.

For those considering going solar in Arizona, Ask Solar Sandy could be a good option, especially if you value personalized service. However, it’s advisable to ensure clear communication and detailed understanding of all terms before proceeding.

Head Office Location

Ask Solar Sandy
7600 N 15th St Suite 150, Phoenix, AZ 85020

Local Offices

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