Custom Solar and Leisure Reviews

The company installed a pool solar system ($6200) in August 2023. After a few weeks, the display panel of the control unit began to warp, making it difficult to control and adjust the system. I contacted the company to address the problem. They said, they would take care of it, but nothing happened. After contacting the company for several month to replace the defective part, again nothing. Tried again today 6/24/2024

There is no customer service.

I interviewed five or six solar companies before getting our panels installed with custom Solar. Mike, who came out to see me, was very knowledgeable, and had no song and dance to try to get you to choose their company. Only decades of industry expertise and the calm, confident manner of a fellow who knows what he’s talking about. He penciled everything out the old-fashioned way, on a piece of paper with no flashy graphics, or sales tactics that I noticed from “the other guys.” His demeanor and excellent value proposed really sold me on the company and then the CEO Jeff delivered beyond expectations. His team was timely and highly professional, even assisted with certain electrical issues that had nothing to do with solar, that is to say they went above and beyond. Jeff has always been responsive, and his follow-through has been impeccable, as he demonstrated when he replaced an under performing panel, without any necessity for me to keep checking in, or any hoops whatsoever to jump through. I couldn’t recommend them enough, and I’ll certainly be using them again for any solar/home battery/etc needs.

Jeff Shoemaker the owner is great, the cost was very competitive. He went through the on-phone app to make sure we could track our saved energy. The sales, installation and cost all exceeded our expectations!

We are very happy with our recent Custom Solar and Leisure rooftop solar panels installation. Jeff and his crew were responsive, answered all of our questions and were great to work with. They were competitively priced and the equipment is highly rated.

Decent product, supposedly good warranty. Communication from the company is nonexistent. VERY expensive. Would not refer to anyone.

I had an excellent experience having Custom Solar and Leisure installing solar panels for our house and solar coils for our pool. There quote was very competitive and the equipment and installation were top quality. Highly recommend

I have had my solar system for over a year amd couldnt be happier with it. Jeff offers the best price, and they are local. Dont go with anyone else, this is the best people you could hire for solar.

Our HOA wanted to heat our pool and gas was going to be very costly with moving the meter and other plumbing issues. We contacted CS&L and they gave a very fair bid, installed everything quickly and in a professional manner. They followed up and have worked with us on small problems. We are satisfied with their work, their integrity and reasonable response time and warranty. Oh yes, the members are enjoying the pool longer and we have no gas bill.

Very smooth solar system experience. Smooth means, 1) well designed system meeting our needs 2) 3 day professional install. 3) workers always kept site clean 4) no problem permitting 5) quick interface with TEP 6) turn on and metering great 7) set up with app allowed detailed monitoring of consumption and production. Join the solar world With custom solar, Jeff and Mike as leaders, you will experience FIRST CLASS service.

I’d been considering going solar ever since moving to Tucson a few years ago and finally decided to take that plunge. I’d interviewed three companies and chose Custom Solar and Leisure. They have been professional, reliable and personable. The installers were very respectful of my property and my pets, which I appreciate. Jeff, the owner, has been amazingly patient with all of my questions. The panels are in, all inspections (company, county and TEP) have gone off without a hitch and the sun is shining. Recommend without reservation – thank you Custom Solar and Leisure!!

Got a large 14kw system installed and couldn’t be happier with the finished product. Very clean install. Jeff and his team were great to work with. We had one issue and they quickly took care of it. Better price and better product than 5 other quotes.

We had a water leak in our pool solar heating panel. It was 105 degrees out and everyone needed work done. However, we were having the grandkids in for a visit who really wanted pool time. Jeff put us on his schedule for a week out even though he was overbooked with work. He came out before the grandkids came and promptly and efficiently repaired the leak and corrected settings on my pool pump to the solar unit. He explained everything he did so I could understand it. Kudo’s to Jeff for his friendly, efficient and knowledgeable service! I would not hesitate to use him again or highly recommend Jeff’s services.

I can’t say enough good things about Custom Solar and Leisure. My overall experience was really great. The installers were reliable and very professional. The owner Jeff, is very knowledgeable and stayed hands on throughout the whole process. I had a 32 panel solar system installed that has exceeded all my expectations. I opted for the LG panels and garage mounted SMA inverters. For Arizona, my recommendation is to keep the inverters off the roof (go with garage mounted inverters). Electronics don’t like heat or power glitches and the roof location will increase their exposure to both. As a bonus you’ll save money too.

Would highly recommend this company for your solar energy project. Knowledgeable, professional, easy to work with, great product and great price.

We bought our house 5 years ago and it had an existing solar system installed by Custom Solar and Leisure. Recently our bill went from $19 to $179 so we knew we had an issue and we called them to come and troubleshoot. Their professionalism and knowledge got us back up and running! Great people to work with! Thanks Jeff and your whole team.

I haved used their services for years and they have dynamite products with service to back it up. I always been in the pool at least 1-2 months earlier than my neighbors and keep swimming deep into October. Solar coils are awesome.