Icon Power – Tucson

Icon Power – Tucson

Icon Power – Tucson Reviews

Icon Power – Tucson Customer Reviews

4.9
4.9 out of 5 stars (based on 38 reviews)
Excellent97%
Very good0%
Average0%
Poor0%
Terrible3%

Icon Power – Tucson Reviews

Company Overview

Since 2017

Years in businesss

4,6

Expert rating

AZ

State availability

A 25-year manufacturer warranty on solar panels and a 10-year warranty on labor

Warranty

LG, Panasonic, and SunPower

Solar brands

Solar loans, leases, and power purchase agreements (PPAs)

Financing options

Best Choice, Local Expert, NABCEP Certified, Trusted Solar Provider

Acknowledgement

Experienced installer

Expertise

A+

BBB Rating

4.7

SolarReviews rating

Quick Summary

  • Overall Rating: Generally well-rated, with a solid reputation for customer service.
  • Years in Business: Established in 2017, giving them around 7 years of experience.
  • States Served: Primarily Arizona.
  • History: Founded with the goal of providing reliable and affordable solar energy solutions to Arizona residents. Over the years, they have expanded their services and improved their technology offerings.
  • Mission Statement: “To provide the highest quality solar installations with exceptional customer service while promoting a sustainable future.”
  • Warranty Options: Offers a 25-year manufacturer warranty on solar panels and a 10-year warranty on labor.
  • Solar Panel Options: Provides a range of high-efficiency solar panels from reputable manufacturers like LG, Panasonic, and SunPower.
  • Solar Financing Options: Offers various financing options, including solar loans, leases, and power purchase agreements (PPAs).
  • BBB Rating: A+
  • SolarReviews Rating: 4.7

Company gallery

Customer reviews 

06/18/2024

A walking salesperson lied to my face yesterday about taxes, saying a new roof could get the same tax credit as the solar panels and equipment. I do not believe this was a one-off sales pitch based on how well he sold it. Who knows, maybe he even believed it. I’m betting there will soon be a lot of angry solar owners in the area once the IRS comes knocking with audits in hand.

Da Lang
Verified
05/13/2024

I had solar in Colorado and was very excited to speak to Ivan about adding it to my home in Marana. Ivan came to my home explained the process and even played with my dog a bit. The installation crew showed up on time and had everything done in around 4 hours. The crew chief explains everything to me regarding the panel and even matched the touch up paint to the existing trim and facia . I would highly recommend Icon power to anyone considering a solar power installation.

Mary K Dobson

Mary Kay
Verified
05/12/2024

Icon’s team is GOOD. Starts with knowledgeable sales people that don’t sell you. I am in the utility scale solar/battery industry and found their sales-design-install- service team to be better than most

Bob Steiger
Verified
05/07/2024

Icon Power recently completed the installation of solar panels on my home in East Tucson. From beginning to activation the process with the folks at Icon was flawless. Zach, my primary contact, was awesome! He was my introduction to Icon and kept my job on track from beginning to end. He continually monitored the progress of my job until completion. Also, because I had plans to return to Virginia in early May, he did everything possible to get the job done as expeditiously as possible. The equipment used is totally American-made. The installation crews were top-notch. Crew leaders, especially Matt, were courteous, communicated clearly and made sure the job was done to my satisfaction. Icon has an app for phones that lets you know the exact progress of the job. Had I known how cost-effective solar for my home would be, I would have installed panels much sooner. I will be recommending Icon Power and Zach to my neighbors. It was a trouble-free and good experience.

Allen Perrel
Verified
05/02/2024

I signed up for the Tucson coop with SUN. ICON Power was selected as the vendor and deadline was in Spring. I couldn’t make the deadline, but by January I was interested in pursuing solar. I contacted ICON power and they agreed to do an estimate and honor the pricing given to the coop many months earlier. I was impressed. They sent out a representative who took us through the process answered all our questions. After more research on them as a company we decided to go with them and signed a contract. The contract was simple and straight forward.

The process followed the steps that were outlined. It went fairly quickly through all the steps. Installation occurred without any issues and took only 2 days. We were there one day but not the other. Coordination between ICON and TEP and our Town was very good and activation of the system was completed . The price was the original price that was quoted and no changes occurred.

All in all it was a painless experience. Our representative was very responsive to calls and questions. We are now generating power. Thank you TEP for such a positive experience.

Judy Thorson
Verified
02/18/2024

I had professional, timely, and courteous communication through the full process with Icon Power, from the initial consultation with Gina Cuppari, to the activation of the solar panels, as well as with coordination of TEP and my HOA. The system was up and working in 45 days from start to end and I am able to monitor my solar energy effectively through an app. Thank you team Icon Power for getting the system up and running without any interruptions or setbacks, and making it so enjoyable to work with you!

We like TREES
Verified
02/14/2024

Icon Power is an awesome solar company. I have Gina as my salesperson, she is so friendly and professional, answered all my questions quickly, her crews are very good

Nhi Dang
Verified
02/12/2024

Icon Power is an excellent company that I would recommend to those who are looking for a move to solar. Gina Cuppari and her crew are very proficient with their planning and scheduling, on point with the step by step process and helpful in explaining how everything works. Again, this is a great company and I recommend them highly to anyone I speak to about a solar system.

David Camacho
Verified
02/11/2024

I have given Sales Advisor, Gina Cuppari, a five star rating from the Solar proposal I received from her in December. I appreciated Gina ‘s professionalism, preparedness, knowledge and overall presentation of her proposal. She provided me with precise information of my Solar needs for my house and a detailed outline of the costs, projected savings, and financing. Gina also explained the Energy Tax Credit extremely well, which as a Tax Accountant, I have witnessed where many Solar salespeople have misled the homeowner on the tax credits. I have decided not to install Solar at this time but it has nothing to do with Ms. Cuppari. My wife passed in July 2023 and my daughter was diagnosed with cancer in December 2023 so I am holding off any major decisions at this time. However, I have recommended Gina to several of my friends and acquaintances that are considering Solar.

Mike Land
Verified
02/01/2024

Gina is absolutely phenomenal. She made sure everything went smoothly, coordinated and took care of everything. I would recommend her for anyone interested or looking to go solar!

Amanda Zeagler
Verified
01/30/2024

Gina Cuppari works for a local solar company called ICON Power. ICON is a great company because of Sales Reps like Gina who has a knack for connecting with her customers. If there is ever an issue, she’s immediately doing what’s necessary to resolve the issue in a timely manor and will always follow up. ICON Power and Sales Reps like Gina are always committed to providing outstanding customer service.

tony cuppari
Verified
01/11/2024

I had the pleasure of working with Mike and he was amazing. He guided me through every step of the way. I strongly recommend them!!$

Linette Ritchie
Verified
12/20/2023

I’ve been looking into solar panels for years. Not trusting what any company was selling or could deliver. I am so grateful Icon Power far exceeded all my expectations. Dealing with Zach and all their staff was amazing. Great and fast service with all. Thank you.

Melissa Guzman
Verified
12/20/2023

I’ve been looking into solar panels for years. Not trusting what any company was selling or could deliver. I am so grateful Icon Power far exceeded all my expectations. Dealing with Zach and all their staff was amazing. Great and fast service with all. Thank you.

Melissa Guzman
Verified
12/20/2023

I’ve been looking into solar panels for years. Not trusting what any company was selling or could deliver. I am so grateful Icon Power far exceeded all my expectations. Dealing with Zach and all their staff was amazing. Great and fast service with all. Thank you.

Melissa Guzman
Verified
12/20/2023

I’ve been looking into solar panels for years. Not trusting what any company was selling or could deliver. I am so grateful Icon Power far exceeded all my expectations. Dealing with Zach and all their staff was amazing. Great and fast service with all. Thank you.

Melissa Guzman
Verified
12/18/2023

Zach was the upsmost professional. I really appreciated the way Zach understands his product. I’d highly recommend Zach to anyone even considering solar panels for their home. Zach is not a pressure salesman. It was more like a conversation. I am very happy I met with Zach and the service which he provided and continues to provide.

Kyle Hamilton
Verified
12/18/2023

This is our second time working with Zach of Icon power. He has been very knowledgeable and easy to work with. He has let us informed in the whole process and have been willing to go above and beyond for us even when we ask his for information on the weekends. We are extremely happy with our experience with Icon power.

Deysi Habeck
Verified
12/18/2023

This is our second time working with Zach of Icon power. He has been very knowledgeable and easy to work with. He has let us informed in the whole process and have been willing to go above and beyond for us even when we ask his for information on the weekends. We are extremely happy with our experience with Icon power.

Deysi Habeck
Verified
12/18/2023

Zach was the upsmost professional. I really appreciated the way Zach understands his product. I’d highly recommend Zach to anyone even considering solar panels for their home. Zach is not a pressure salesman. It was more like a conversation. I am very happy I met with Zach and the service which he provided and continues to provide.

Kyle Hamilton
Verified

Expert review

Areas Served
Icon Power – Tucson primarily serves the Tucson area but extends its services throughout Pima County and other parts of Southern Arizona.

Company Background and Experience
Icon Power – Tucson has established itself as a reputable player in the Arizona solar market since its inception in 2017. They specialize in residential and commercial solar installations, providing a full range of services from initial consultation and design to installation and maintenance. The company focuses on using high-quality solar panels from leading manufacturers and offers comprehensive warranties to ensure customer satisfaction.

Customer Experience
Positive Reviews:
1. Google Maps: “Icon Power provided exceptional service from start to finish. The installation team was professional, and the customer support was responsive and helpful. Highly recommend them!” – John D.
2. SolarReviews.com: “Great experience with Icon Power. They explained everything clearly and were very transparent about the costs. The installation was smooth and quick.” – Lisa K.
3. Yelp: “Excellent service and competitive pricing. The team was knowledgeable and handled all the paperwork for the rebates and incentives.” – Mark S.

Negative Reviews:
1. Google Maps: “Installation took longer than expected, and there were a few issues with the initial setup. However, the company did address the problems eventually.” – Sarah M.
2. SolarReviews.com: “Had some miscommunication regarding the timeline. The project was delayed, which was frustrating.” – Daniel P.
3. Yelp: “Customer service was not as responsive as I hoped during the installation process. The end result was good, but getting there was a bit stressful.” – Emily R.

Customer Service and Support:
Overall, Icon Power – Tucson is praised for its quality installations and professional team. However, some customers have experienced delays and communication issues during the installation process.

Services and Expertise
Types of Services Offered:
– Residential solar installations
– Commercial solar installations
– Solar panel maintenance and repair
– Energy storage solutions
– Solar system monitoring

Hands-on Experience:
Icon Power has extensive experience in local solar installations, with a strong portfolio of completed projects in the Tucson area. They are known for their attention to detail and commitment to quality.

Credentials and Warranties
Licenses and Certifications:
– Licensed contractor in Arizona (ROC #322462)
– NABCEP certified installers
– Member of the Solar Energy Industries Association (SEIA)

Warranty Offerings:
– 25-year manufacturer warranty on solar panels
– 10-year labor warranty

Financing Options
Icon Power offers several financing options to make solar energy accessible:
– Solar loans with flexible terms and competitive interest rates
– Solar leases with little to no upfront costs
– Power Purchase Agreements (PPAs) allowing customers to pay for the energy generated

Contact Information
Address: 6800 N Camino Martin Suite 136, Tucson, AZ 85741
Phone Number: (520) 200 00 81
Email: info@iconpower.com

Our Recommendation

Pros:

– High-quality solar panels and comprehensive warranties.

– Wide range of financing options.

– Strong customer satisfaction with professional installation services.

Cons:

– Some reports of delays and communication issues during the installation process.

– A few instances of less responsive customer service.

Overall Recommendation:

Icon Power – Tucson is a reliable choice for solar installations in Arizona, especially for those in the Tucson area. Their commitment to quality, extensive experience, and flexible financing options make them a strong contender. However, potential customers should be prepared for possible delays and ensure clear communication throughout the installation process.

Head Office Location

Icon Power – Tucson
6800 N Camino Martin suite 136, Tucson, AZ 85741

Local Offices

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